Terms & Conditions

Please read through the following terms and conditions carefully.

Your use of the CustomWoodenDecor.com.au website and purchase of the products from it means that you do agree to these terms and conditions.


  • Buying from CustomWoodenDecor.com.au
  • Pricing
  • Delivery charges are calculated at checkout
  • Payment
  • Returns

Buying from CustomWoodenDecor.com.au

You can order products online via this website;

When you place an Order for a Product you are offering to buy it for the price stated, subject to these Terms.

When you have placed an Order online we will send you an email confirmation that we have received it.

This email confirmation is produced automatically so that you have confirmation of your Order details.

We will check the availability and contact you with a further email or phone call if any items are not available and either place on backorder or process a refund if required.

Chain Valley Gifts may cancel any order and not supply if it is deemed reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion.

If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.


The price for each Product is shown on CustomWoodenDecor.com.au in Australia Dollars. Whilst we always try to ensure the prices on CustomWoodenDecor.com.au are accurate, errors may occur.

If we make an error in pricing of the products in your order we will let you know as soon as possible using your supplied contact details. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we do cancel your order, any payment made for the products will be refunded in full.

Delivery charges are calculated at checkout

Your delivery costs will be calculated at checkout and depend on the size and weight of items purchased as well as your location.

We also offer the option of Express Shipping, you can choose to select this at checkout.

All orders over $200.00 are eligible for FREE shipping – just click the free shipping button at checkout. This button will only appear if your order total is greater than two hundred dollars.


Primary payment method recommended for orders is via PayPal.

You must pay for your order before it is dispatched and off the shelf orders will be dispatched within 2 days of payment being received.

Custom work that requires design approval will take 5 business days to dispatch following design approval or negotiated if product is not required immediately.

You can also through AfterPay or by Credit Card.

Payment is processed when you commit to buy and process your order online.


We will replace or refund any item that is received damaged or faulty, however we do not refund for incorrect choice or change of mind.

In the unlikely event that your order arrives damaged we must be notified via email within 72 hours of receipt of the items purchased.

In order for us to make a claim from our shipping company we will require photos of the damaged goods as well as the packaging.

We may ask for the damaged item to be returned to us for inspection and if so we will pay for the delivery cost.